Sometimes the products may not work as expected even after troubleshooting. If this should happen, please take the following actions.

 1. Contact our support team to get this escalated to our sales returns department. 

2. The Team will provide you with instructions on what actions to take next. 

3. We will issue a full refund or exchange once the item is returned. 

4. You the customer are expected to pay for the return shipping to our warehouse.